Privacy Policy
Last updated: 01 December 2025
This Privacy Policy explains how Le Petit Balcon Ceramics (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit www.lepetitbalconceramics.com or make a purchase.
We are committed to respecting your privacy and complying with the EU General Data Protection Regulation (GDPR).
Information We Collect
We may collect the following information when you browse the website or place an order:
Information you provide: Name, Email address, Shipping address, Billing address, Phone number (if provided), Payment details (processed securely by third-party providers — we do not store your card information)
Information collected automatically: IP address, Browser type and device information, pages visited, time spent on the site, and cookies (see ‘cookies’ section)
How We Use Your Information
We use your data only for legitimate and specific purposes, including: Processing and shipping your orders, sending order confirmations and service emails, providing customer support, managing payments, improving website performance and user experience, meeting legal and tax obligations, and preventing fraud.
We do not sell or share your data with third parties for marketing purposes.
Legal Basis for Processing
Under GDPR, we rely on the following legal bases:
Contractual necessity: to process your order and deliver your products
Legal obligation: for accounting and tax requirements
Legitimate interest: improving website performance and preventing fraud
Consent: for cookies and newsletters (if applicable)
How Long We Keep Your Data
We keep personal data only for the necessary duration: order/transaction data: 10 years (legal accounting requirement in France), customer service emails: up to 3 years, cookies (see ‘cookies’ section), newsletter subscriptions: until you unsubscribe.
After these periods, data is securely deleted.
Sharing Your Information
We only share your data with trusted service providers necessary for operating the business, such as: payment processors (e.g., Stripe, PayPal), website hosting provider, shipping carriers, and email or communication services.
These partners process data strictly on our behalf and follow GDPR requirements.
Cookies & Tracking Technologies
Cookies are small files stored on your device to improve your browsing experience.
We use cookies for: website functionality, analytics (e.g., traffic statistics), and saving your cart or preferences.
If non-essential cookies (e.g., analytics or marketing) are used, users will be asked for explicit consent. You may refuse or manage cookies through your browser settings at any time.
Your Rights Under GDPR
You have the following rights: Right of access – request a copy of your personal data, Right to rectification – correct inaccurate information, Right to erasure – request deletion of your data (unless legally required to keep it), Right to restrict processing, Right to data portability, Right to object to certain uses, and Right to withdraw consent at any time (for cookies or newsletters).
To exercise these rights, contact us at bonjour@lepetitbalconceramics.com
We will respond within 30 days.
Data Security
We take reasonable technical and organizational measures to protect your personal data from loss, misuse, and unauthorized access.
However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices of those websites.
Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with the updated date.
Contact
If you have any questions about this Privacy Policy or your personal data, you can contact us at:
Email: bonjour@lepetitbalconceramics.com
Address: 16 place des quinconces 33000 Bordeaux France